How can we help?
Email is the fastest way to reach us
For any account, billing, training plan, or integration question, email support@getsplit.ai. We typically reply within one business day. If you're writing about a specific run or workout, include the date and a short description so we can find it quickly.
- In the app: Profile → Send feedback, which attaches your account and app version for us automatically.
- On the web: the feedback button in the bottom-right corner of any signed-in page.
- Security issues: email support@getsplit.aiwith the subject “Security”. We take reports seriously and ask that you give us a chance to fix an issue before disclosing it publicly.
- Privacy requests (access, correction, deletion, export): email support@getsplit.ai from the address on your account. See the Privacy Policy for details and timelines.
Managing your account
I forgot my password
In the app, tap Forgot password on the sign-in screen. We email a six-digit code; enter it and choose a new password. On the web, use the password reset page.
Signing in with Apple or Google
If you created your account with Apple or Google sign-in, use the same button each time. If you later want a password, use the reset flow above with the email your provider shared with us.
Delete my account
Open Profile → Security → Delete accountin the app. This permanently removes your profile, plans, activities, conversations, and connected-platform tokens. It cannot be undone. You can also email us and we'll do it for you. Deleting your account does not cancel an App Store or Google Play subscription; cancel that in your store settings (see Billing below).
Export my data
Email support@getsplit.aifrom the address on your account and we'll send a machine-readable export of your profile, plans, and activities.
Working with a coach
Enter a coach's six-digit code from Profile to link your account. Once linked, your coach can see your training and message you. You can remove a coach at any time from Profile, which ends their access going forward.
Subscriptions, trials, and refunds
Runners (mobile app)
- Subscriptions are purchased through the App Store or Google Play and renew automatically until cancelled. Trial length and pricing are shown on the paywall before you subscribe.
- Cancel:iPhone → Settings → your name → Subscriptions → Split. Android → Google Play → Profile → Payments & subscriptions. Deleting the app does not cancel a subscription.
- Refundsfor store purchases are handled by Apple or Google under their policies. We can't issue them directly, but we're happy to help you find the right page.
- Restore purchases: if you reinstalled or switched phones, tap Restore purchases on the paywall to reconnect your subscription.
Coaches (web)
Coach plans are billed through Stripe. Change plans, update your card, download invoices, or cancel from your billing page. See the pricing page for plans and seat limits, and the Terms for the billing rules.
How Split uses your Strava data
When you connect Strava, Split imports your runs, including splits, laps, pace, and heart-rate streams when available, so your coach can read every workout and adapt your plan. Your Strava data is shown only to you and, if you have one, your coach. It is never displayed publicly, never sold or shared with third parties beyond the service providers in our Privacy Policy, and is not used for advertising or to train machine-learning models. Strava-sourced activities are labeled as such inside the app.
Connect or reconnect Strava
Open Profile and choose Connect Strava. You'll be sent to Strava to authorize the connection. If you've previously connected and your sync has stalled, the same button will say Reconnect Strava. Reconnecting refreshes your tokens and triggers a fresh import.
Runs aren't showing up
New activities normally appear within a minute or two of being uploaded to Strava. If a run is missing after that, try reconnecting from Profile and confirm the activity is not set to “Only you” on Strava's side. Still missing? Email support@getsplit.aiwith the activity date and approximate start time and we'll dig into the sync logs.
Disconnect Strava
Revoke Split's access at any time from Profile in the app, from Strava → Settings → My Apps, or by emailing us. When you disconnect, we stop pulling new activities immediately and honor Strava's deauthorization webhook by deleting your stored Strava tokens. Already-imported activities remain in your training log so your history stays intact; if you'd like those removed as well, ask us in your email and we'll take care of it.
Strava data deletion
To have all Strava-sourced data tied to your account deleted, email support@getsplit.aifrom the address on your Split account and we'll confirm once it's done. Deleting your account removes it too.
Plans and the AI coach
How do I change my race or goal?
Open a chat with your coach and tell them the new race, date, and goal time or pace. The coach rebuilds the plan around the new target. You can also ask it to move workouts, swap days, or take a down week.
The coach suggested something that doesn't feel right
The AI coach gives general training guidance and can make mistakes. Tell it what's off and ask for a revision, or ask it to undo the last change. If you have an injury, a health condition, or any doubt about whether a workout is safe for you, check with a qualified professional first. See the health and safety section of our Terms.
Notifications
Push notifications for recaps, coach messages, and plan changes are optional. Turn them on or off in your device's notification settings for Split.
What we collect and how we use it
The full Privacy Policy (last updated September 25, 2026) is the document that governs. In short:
- We collect your account details, the training information you share, and activities you import from services like Strava or Garmin, plus basic device and diagnostic data.
- We use it only to run Split for you: building your plan, matching workouts, and generating coaching feedback. Parts are sent to our AI provider to produce that feedback and are not used to train their models.
- We don't sell your data, show ads, or share it with advertisers or data brokers. A coach you link with can see your training; nobody else can.
- You can delete your account in-app at any time, and you can ask us for a copy of your data.
Terms of service
The full Terms of Service (last updated September 25, 2026) are the agreement between you and Split Running Co.. In short:
- Splitoffers general training guidance, not medical advice. You decide what's safe for you and train at your own risk.
- Subscriptions renew automatically until cancelled through the App Store, Google Play, or your coach billing page.
- One person per account. Don't share logins, scrape the service, or use the AI coach for things unrelated to running.
- Your training data is yours. Coaches may use athlete data only to coach that athlete.
Questions about anything on this page? Email support@getsplit.aiand we'll get back to you.